Patient Reviews of Doctors and AFC Urgent Care in Waukesha, WI

AFC Urgent Care Doctor and Medical Staff Reviews

Our usual urgent care told me the wait time would be at least 105 minutes if no one got there before us. We decided to try this place. The waiting room has magazines and a nice tv to watch while we were waiting (our usual urgent care does not offer this, believe it or not). Our wait time was not bad either. It was pretty busy and we waited about 30 minutes before being seen. Once we were called back, the process moved along very quick. We were treated like we were the only patients they had. We did not have to wait for long periods of time at all. Once we went back we were out and on our way to get our prescription within about 15 minutes. I thought all three of the people we got tonight were excellent! And our pharmacy had the prescription ready when we got there, which means they really called it in right away! My family and I will defiantly return!

A.B. 12/26/15

The staff did an excellent job. I would highly recommend them.

K.H. 10/5/15

Entire staff was friendly and efficient. NO waiting or when I did explained why and it was only a few min. wait. Everyone cleaned their hands. My first time and though I hope never to need them again, I would use this Urgent care again and recommend it.

S.V. 10/3/15

When I first looked up urgent cares in my area and saw doctors express, I have to admit I thought o boy, doctors express huh..but WOW I was so pleasantly surprised!! The lobby was so clean and I was greeted immediately in a friendly manner. The paperwork is not extensive, it is just a quick sheet, not 12 sheets. The medical assistant was very friendly and the doctor there is such a nice guy! I always feel with state insurance that people treat me different but these people at doctors express are honestly the nicest I have been taken care of in ANY urgent care or clinic. I must also say, I visited the one in Waukesha and the gentleman at the front desk went out of his way to explain paperwork I was taking home and in such a friendly manner and again thank you to the doctor as well. I got a prescription faxed to Walgreens and picked it up in less than 10 minutes so I was still on time for class. Thank you again and I will definitely go back there for me or my kids and will recommend it highly.

S.B. 10/2/15

The staff was very friendly and welcoming. It was nice to come to a doctor’s office and not feel rushed at all. Quality facility and the doctor really took the time to understand my issue.

M.J. 9/19/15

I can say that I received professional and courteous help. The medications worked very well. I feel much better. Thanks for being there!

R.S. 9/1/15

I was so sick, and they were much kinder here than the ER. Lynn the nurse was born to help people and I will never forget her kindness. Dr. Wallace was also wonderful.

B.D. 8/17/15

“Everyone was nice and concerned for our health thank u”

E.M. 8/12/15

I was really sick and perhaps a bit crabby and the staff and the doctor were exceptionally kind. I have been to the clinic before and will definitely return if and when I need to.

J.V. 8/4/15

This was for my son’s sports physical. Everything was clean, the staff was great and I had a conversation with the Physician after. He prescribed an inhaler just in-case my son would need it when playing football and reminded me to get him a HPV vaccine. There is nothing that could have been better. I will be returning for additional services.

K.B. 7/30/15

I brought my three year old in with a head laceration that required stitches on Saturday evening. Dr. Ray and the two nurses (whose names I didn’t get) were extremely friendly, helpful, and supportive. They put my son at ease (no small feat!) and helped to provide a comfortable environment for me and my other two children as well. I will most certainly use Doctors Express Urgent Care in the future.

S.G. 7/20/15

Third time I visited there and have always been impressed from start to finish. Also I love the doctor I seen there and really has changed my approach and perception of urgent care centers.

C.A. 7/12/15

Everyone there was so kind and understanding, the place clean and comfortable. The nurse made me feel so relaxed, I really hate going to the doctor office but this one I would not have any problems going back there. Great location, great people, and great service. What a blessing.

C.R. 7/9/15

This was my first ever visit to Urgent Care. It was a Friday and it was 20 minutes before they closed (my issue had bad timing). I never felt rushed, everyone was extremely helpful and nice, and the doctor took the time to listen to my concerns. I walked out, picked up my prescription that night, and began feelin better within hours. Thank you so much.

C.O. 6/27/15

The staff was incredibly nice both times I have visited. Very helpful and understanding and quick too!!

A.W. 6/12/15

I was very sick and in pain when I came in and I was so much better when I left. Everyone was friendly and very helpful. I will always come back if me or anyone I know is sick. Thank you so much for your service.

C.H. 6/12/15

It was my first time at AFC/Doctors Express and I really enjoyed my time. The front desk people were very nice and friendly and welcomed me with open arms. The doctor answered all of my questions and calmed my nerves. I will be back to this location.

I.O. 6/6/2015

I was very impressed with the whole staff.Very comforting and Happy Staff. I love this place.Handed out magnets to all my family and friends .Thank You for coming into our neighborhood and giving us a choice.Will definitely use when needed.THANK YOU!!

L.H. 5/19/2015

Good staff and doctor.

T.J. 5/19/2015

Nothing to improve. I have visited this location twice in the past couple of months and both times were a good experience. Staff was very friendly and the doctor was efficient and took care of my needs.

J.V. 5/11/2015

Awesome staff, always friendly and the doctors my family have seen are top notch. Keep up the great work

L.D. 5/5/2015

The only improvement I could see would be that the TV in the waiting room had a bad cable connection so it kept flashing in and out at times. After visiting an Aurora Urgent Care 3 days before without fixing my symptoms of a sinus infection I decided to try AFC/Doctors Express since they were listed as one of the Urgent Cares under my health insurance. The environment was brand new and very welcoming. The staff was beyond friendly and truly cared about me. Doctor Wallace was so helpful in diagnosing my sinus infection, explaining the medications I would be taking and other ways to help relieve the symptoms on top of the medicines. The nurse came back in a followed up with me on the prescriptions I would be taking and how to use them. Even though this sickness was terrible, I’m so glad I found an urgent care that actually cares about me! My fiance, who took me, and I have already started to spread the great experience to our family and friends. I hope you never leave Waukesha!

Anon. 4/30/2015

This was the second time I’ve came here it was awesome.

D.K. 4/30/2015

Everyone was so nice and polite. My family was so pleased with the pleasent staff.

E.M. 4/17/2015

We had the best experience! The office staff was very friendly and efficient. The doctor explained everything to my husband and also came to the waiting room and explained everything to me. (that just doesn’t usually happen!). He was the best!! he also called my husband to check on him. Over all, this was one of the best visits we have ever experienced.

D.B. 4/9/2015

The staff and doctor were very knowledgable and friendly

E.S. 4/4/2015

I loved the urgent care doctor, Raymond Wallace. He took the time to listen to the reason why I was there. Also, went in depth about how to care for my health issue. I would highly recommend this facility to my friends and family. I will go back in the future when I have a medical need.

J.S. 3/21/2015

I do not frequent my primary doctor’s office because my original doctor after 30 years retired. The new doctor is a little stiff. The Doctor at AFC/Doctors Express was great, and I would highly recommend him and the urgent care facilities to my employees. At AFC/Doctors Express I felt comfortable. The atmosphere and personnel were professional. The only improvement needed was to have more sanitizer available in the wating area.

C.P. 3/21/15

(Note From the AFC/Dr Express Team: Thank you for the confidence you placed in us. We have noted your comment regarding the need for hand sanitizers and we have made individual hand sanitizers available for everyone in the waiting area.)

This was my first time at this urgent care and compared to wmh urgent care I am sure I’ll be coming back. Mark at the front desk was very helpful and the young ladies were a comfort to talk with. I will definately recommend AFC/Doctor Express to anyone. You impressed the heck out of me. Keep up the good work.

G.B. 3/17/2015

This was my first visit and I was extremely impressed. The office staff and Dr were as friendly if not more so than my primary care Doctor. It is hard to find places on Sundays when you have a sick child and even tougher to find a place that was pleasant with friendly staff – great job!! Keep up the great work. This will definitely be my go to place for urgent care needs!!!

L.B. 3/16/2015

These are the nicest people in the whole world and if you are ever in need of urgent care you should rush there just as soon as you can. (Well, during business hours of course.)

The place is clean and well maintained. The waiting area has a really big screen TV for you to enjoy during what was my short wait to get called in.

The lady at the front desk (I think her name is Lynn but I’m not 100% sure) is a top notch professional with the warm and fuzzy feeling of caring you want in the medical profession. She helped me with the forms and made the necessary insurance inquiries without me having to lift a finger. Making my co-payment was swift and easy.

I was shown to a nice patient room where my vitals were taken and given a cold bottle of water to drink while I waited for the doctor.

It was only a few short minutes (if that) and Dr. Wallace came in and introduced himself to me. We exchanged information and he proceeded to do his examination … read more at

A.M. 3/11/2015

The staff at AFC/Doctors Express were very friendly. They really did an incredible job with my two year old son. They made him feel special, reassured, and treated so very amazingly. Loved the nurse and her care. The doctor took his time and made sure that we understood everything and had any questions or just listened. He also did very well with my two year old. I love how all the staff at AFC/Doctors Express on Coral Dr were incredibly professional yet balanced that with a very caring and personal atmosphere. The tv in the waiting room and suckers were fun too.

S.L. 3/3/2015

Thank you! Really pleased with the staff, my visit, the friendly way I was treated.

L.M. 3/3/2015

I was floored, from the moment I called, by the calm and kindness in Mark’s voice. I expected to be disappointed, as I was with the first place I went and was dismissed because I did not have my sick son’s physical insurance card. My visit was such a relief. My stress was immediately removed when I walked in the door and was greeted with a warm welcome by Mark. Lynn was great and made us feel like a million bucks. Dr. Ray had an awesome approach and made my son comfortable when speaking to him. I never remember names but won’t forget theirs, this doctor visit or this experience! Thank you so much!

T.S. 3/1/2015

I loved the TV in the waiting room, that was new and a good way to pass time. The nurse was also very warm and welcoming and she tried making a personal connection with me.

R.B. 3/1/2015

I have never had a better hospital/ urgent care/ clinic visit EVER!! Everyone was so kind and accommodating, Great facility – caring staff!

A.CS. 2/27/2015

Doctor Ray Wallace took great care in making sure I was comfortable through the whole thing. I appreciate it because I was scared and he reassured me and did a great job. I am forever grateful.

L.L. 2/10/2015

Honestly, as soon as I walk through the door I know I’m welcome just from how the front desk treats me, and Dr. Wallace is awesome. I used to go to (another local urgent care provider) but I felt as if I was just being brushed off, so once again, thank you doctorsexpress (AFC/Doctors Express Waukesha).

E.H. 1/26/2015

I had a very positive experience today at AFC/Doctors Express. Mark the owner who was at the front desk was very helpful and engaging. Lynn the RT that did my vitals wasthe best. Fun, professional, kind, helpful just an all around great person for you to have on staff. Dr. Nesta was very thorough explaining the procedure … , he was concerned about my comfort … , (he) made sure I experienced no discomfort. I was given very explicit instructions on how to prevent further impactions. As a healthcare professional myself I was very impressed at the high class operation at AFC/Doctors Express Waukesha,WI. I will highly recommend this facility.

M.C. 1/5/2015

Lynn and the doctor were so thoughtful and caring and I felt very at ease and well attended to. I have already recommended this clinic to my sister!

B.R. 1/3/2015

Everything was wonderful!

A.T. 1/2/2015

I was very happy that I went to AFC/Doctors Express Urgent Care I had been waiting over 3 1/2 hours in the hospital emergency room. My legs were cramping sitting and waiting so long. A friend of my daughters mentioned to her about your clinic. I came home from the emergency room never seeing a doctor or put into a room. Your clinic said come right over we are here until 8 o clock pm every day. Eveyone was so very amazing and friendly. I am so glad that we found you! Thank you …

L.T. 12/29/2014

Have been there twice – once on a Saturday night to treat my son … and then again for myself when I had a wicked cough. Both times I couldn’t get into my family doctor right away so I opted to visit AFC/Doctors Express and I’m glad I did. Both visits we’re the same and they were equally pleasant. There was practically no wait time, the staff were extremely friendly, the doctors were kind and explained everything well, and the clinic was very clean and focused on the customers. I was impressed at the efficiency and I was able to get my problems solved right away. They accepted my insurances so it was a small co-pay and I was ready to go. Very good place if you need an Urgent Care.

Anon. 12/26/2014

Formerly AFC Doctors Express